How can we help?
Common questions for buyers and sellers on LocalRoots.
For Buyers
- How do I pick up my box?
- When you arrive at the farm or pickup location, open your order in the LocalRoots app and show your 6-digit code or QR code to the seller. They'll scan or enter it to confirm your pickup and release your payment.
- How do I pause or cancel my subscription?
- Go to your subscription page from your buyer dashboard and click Manage. You can pause or cancel at any time. Changes made before the pickup-window cutoff take effect immediately with no charge.
- What if something is wrong with my order?
- Contact the farmer directly through your order page — they're best placed to make it right. If you're unable to resolve it, email us at hello@localroots.com and we'll step in.
- How does billing work?
- Your card is authorized before pickup but only charged when the seller confirms your pickup using your code or QR scan. If you don't pick up, the authorization is voided and no charge is made.
For Sellers
- How do I set up my store?
- After registering as a seller, you'll be guided through a 4-step setup wizard: create your store profile, add your products and box options, set your pickup schedule and location, and connect your Stripe account to receive payouts.
- How do I get paid?
- LocalRoots uses Stripe Connect to send payouts directly to your bank account. Funds are released after you confirm a buyer's pickup by scanning their QR code or entering their 6-digit code on your seller dashboard.
- How do refunds work?
- You can issue a refund from your seller dashboard for any order in a picked-up or ready state. Refunds are processed back to the buyer's original payment method through Stripe.
- How do I see my store's performance?
- Your analytics dashboard shows your total active subscribers, pickup rate, and revenue over time. Access it from the main menu in your seller dashboard.
Still need help? Email us at hello@localroots.com