Policies
How payments, pickups, and subscriptions work on LocalRoots.
Subscriptions
- You can cancel, pause, or resume your subscription at any time from your dashboard.
- If you cancel or pause before the pickup-window cutoff, your upcoming cycle will not be charged.
- If you cancel or pause after the cutoff, the current cycle is non-refundable — your box has already been prepared. Future cycles will not be charged.
One-Time Orders
- Your card is authorized at checkout. The charge is captured when the seller confirms your pickup.
- You can cancel a one-time order before the pickup-window cutoff for a full void of the authorization.
Payments & Fees
- A 7% + $0.35 buyer service fee is added to each order. This fee supports the platform — sellers pay nothing.
- Card authorizations are placed within 7 days of the pickup window. If your pickup is further out, we save your card and authorize closer to the date.
- Payment is captured when the seller confirms your pickup using your 6-digit code or QR scan.
Pickup & No-Shows
- At pickup, present your 6-digit code or QR code to the seller. The seller scans or enters it to confirm.
- If you don’t pick up your order, the box is forfeited. What happens to unclaimed boxes is at the seller’s discretion. No additional no-show fee is charged.
Refunds
- If the seller cancels your order, you receive a full refund.
- If you cancel before the pickup-window cutoff, the authorization is voided in full.
- After the cutoff, orders are non-refundable — the seller has already prepared your box.
- Disputes and edge cases are handled on a case-by-case basis. Contact support if something looks wrong with an order.
Your Data
- We collect minimal data: your name, email, and delivery preferences. Payment card details are handled entirely by Stripe — we never see or store your card number.
- Your data is not sold to third parties. We use it only to operate the service.
Last updated February 2026. Questions? Contact support and we’ll sort it out.